Return Policy

Laura Ann's Return Policy:
Unused, unwashed, and “like new” merchandise with tags still attached may be exchanged or returned for a full refund to original form of payment under the following conditions:

Clothing & Accessories: within 30 days of original purchase

Original receipt or purchase verification is required on all returns and exchanges.

*Some exclusions apply. No returns, exchanges, or refunds on special order, as-is, or final sale items. Delivery and shipping/handling fees will not be refunded.

Online Returns:
1. Simply fill out the Return Form by downloading the form here.
2. If you are unable to include the invoice in your return, please write your name, phone number, email address, and invoice/order number on the Return Form.
3. Customers are responsible for the shipping cost of returns unless your order was shipped with incorrect or defective merchandise. Ship your return using the method and cost of your choice and convenience.
4. We will process your refund when we receive the returned merchandise. 
5. No returns or exchanges on swimwear if the hygiene strip has been removed.

Download the Return/Exchange form here.

 

Online Exchanges:
1. You may send items in for an exchange of a different size or style.
2. You may go to our website and place a new order for the items you would like in exchange. This will ensure the items you want will be in stock and that you will receive them quickly. Then send back the items you would like to exchange and we will treat it as a return.
3. You may also write your Exchange preferences on the Return/Exchange form and include it along with the invoice and product that you would like to exchange.
4. Customers are responsible for paying for the shipping charges on their exchange. We will contact you for your billing information once we receive your exchange.
5. If the item you are requesting becomes out of stock prior to processing your Exchange, we will refund you for the item(s) sent in for the Exchange and email you notification.

RETURN CONDITIONS 

Only unused, unwashed and “like new” merchandise with tags still attached will be accepted for return. This maintains that the items are in the same condition as when they were bought, with no visible wear and product is intact. 

Refunds and exchanges are subject to the following time frames:
Clothing & Accessories: within 30 days of original purchase.

All refunds will be tendered in the same form of payment as the original transaction. All credit/debit refunds will be returned to the exact same card, which must be present at the time of the transaction.

In store cash refunds over $200 are subject to delay in processing in order for a check to be processed and shipped to the customer. Processing takes approximately 1-2 weeks.

No returns, exchanges, or refunds on special order, as-is, or final sale items.

Delivery and shipping/handling fees will not be refunded. Shipping and return of merchandise is the customer’s responsibility.

Laura Ann's merchandise is not intended for resale. Laura Ann's reserves the right to refuse any refund.

Receipts:
Original receipts are required for refunds and exchanges. In addition, some personal information, including name, email and phone number will be required for any return.

If original receipt is not present, Laura Ann's will gladly look up purchase information within our system. If we’re able to verify the purchase, customers will be eligible to receive a full refund in accordance with the terms and conditions of the Laura Ann's return policy.

 

 

Gift Cards:
Gift cards and Store Merchandise Cards are not redeemable for cash. 
Gift cards and Store Merchandise Cards will not be replaced if lost or stolen.